IT Support Specialist

About the Company

For over 70 years, B-O-F Corporation has led the industry in gravity flow shelving innovation — not by simply making fixtures, but by solving retail's most pressing problems through engineering insight, deep partnerships, and a relentless drive to do things better. From iconic products like the Milk Moover® to category-defining systems for single-serve and wine, we help retailers reduce labor, protect margins, and consistently outperform expectations. We solve problems that most people don't even see, but retailers feel every day. Our team blends engineering precision, creative thinking, and hands-on collaboration to deliver solutions that help stores run smoother and sell more — and we've built a reputation that's trusted and respected across the industry.

Responsibilities

• Serve as the first point of contact for internal IT requests
• Troubleshoot hardware, software, access, and connectivity issues
• Provide clear, friendly in-person and remote support
• Track and update support tickets
• Manage user accounts, logins, and permissions across business systems
• Support Microsoft 365 licenses, email, and collaboration tools
• Assist with software installs, updates, and onboarding/offboarding
• Maintain user roles, permissions, dashboards, and saved searches in ERP systems
• Troubleshoot basic ERP issues and assist with report building
• Support documentation and system best practices
• Support desktops, laptops, tablets, printers, and basic network/WiFi
• Maintain printers and facility systems like Teams Rooms, displays, and security equipment
• Assist with inventory management system support
• Contribute to IT documentation, asset management, and cybersecurity initiatives
• Support IT and cross-functional improvement projects

Requirements

• 1-3 years of hands-on IT support or helpdesk experience preferred
• Associates degree (or in pursuit of) in a technology-related field or equivalent professional experience
• Strong troubleshooting skills across hardware, software, and user access issues
• Experience supporting Microsoft 365 environments
• Strong customer service mindset with a positive, can-do approach
• Ability to provide frequent in-person and remote support in a hybrid environment (office, manufacturing, remote)
• Strong communication, organization, and documentation skills
• Ability to manage multiple priorities and respond effectively in a fast-paced environment

Preferred Skills

• Prior ERP administration experience in a manufacturing or distribution environment (such as NetSuite)
• Experience with WMS or inventory systems (RF-SMART preferred)
• Familiarity with cybersecurity best practices
• Experience with analytics, dashboards, and reporting tools
• Spanish language capabilities are a plus

Benefits

• Hybrid work environment (4 days on-site in Aurora, IL, 1 day working from home)
• Two weeks of paid time off available to use upon start date
• 11 paid holidays including a floating holiday
• Paid volunteer day to dedicate your time to a cause of your choosing
• Affordable medical, dental, and vision insurance offerings for you and your family
• Employer-paid basic life and disability insurance
• 401(k) program with no waiting period and immediate vesting