IT Support Specialist

About the role

Ashton Solutions is a fast-growing Managed Services Provider (MSP) supporting businesses across Northeastern Ohio. We are seeking an IT Support Technician to join our collaborative team.

Responsibilities

• Work alongside senior engineers to troubleshoot a wide range of end-user environments
• Support business-critical systems
• Troubleshoot issues across a variety of on-premises and cloud environments
• Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
• Accurately document client issues, resolutions, and follow-up actions
• Support over 100+ SMB clients, gaining exposure to diverse technologies and business environments

Requirements

• 0-2 years of hands-on PC support or IT support experience
• Experience with Microsoft 365
• General knowledge of hardware platforms, cloud services, and line-of-business applications
• Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
• Confidence delivering high-quality customer service and communicating clearly with end users
• Strong organizational skills with the ability to follow tasks through to completion accurately
• Curiosity and willingness to continuously learn new technologies and tools

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (for on-site support)

Skills

• Technical troubleshooting skills
• Customer service skills
• Problem-solving abilities

Benefits

• Health insurance
• Paid time off
• Roth 401(k) plan
• Annual bonus
• Flexible work schedule (up to 2 remote days per week after training)

Pay

Starting salary at $50,000+, scalable based on experience

Schedule

Hybrid work schedule (up to 2 remote days per week after training)