IT Support Specialist
About the role
Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.
Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical. We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority.
Responsibilities
- Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
- Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
- Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
- Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
- Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
- Use AI tools to speed up troubleshooting, documentation, and ticket triage
- Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
- Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions
Requirements
- 3+ years of experience in end user IT support, including employee onboarding, off