IT Support Specialist

About the role

The IT Support Specialist provides hands-on IT support for both corporate office and manufacturing operations across the company's U.S. locations. This position serves as a key local IT resource, providing responsive day-to-day technical support while working closely with the Global IT team in Italy.

What You'll Do

• Provide day-to-day IT support to employees across corporate office and manufacturing environments
• Respond promptly to support requests from users, resolving issues related to hardware, software, and network connectivity
• Install, configure, and maintain computer systems, printers, and other peripheral devices
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications
• Relocate and provide hands-on support for manufacturing and production-floor IT equipment, including workstations, printers, scanners and related devices and specific applications and tools, ensuring minimal downtime for production operations
• Serve as the local point of contact for IT issues and coordinate escalations with the Global IT team when issues require additional expertise or system-level access
• Create, classify, document, and maintain support requests within the company's IT Service Management (ITSM) system
• Provide user training and guidance on IT policies, procedures, and best practices
• Collaborate with the Global IT team to deploy and support IT projects and initiatives at US locations
• Contribute to continuous improvement initiatives within the IT support framework

Requirements

• Associate degree, technical diploma, vocational training, or certification in Information Technology, Computer Science, or a related field preferred
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar certifications are a plus
• 2+ years of experience in desktop support, IT technical support, help desk role, preferably within a manufacturing environment
• Working knowledge of networking and telecommunications such as routers, switches, phones, firewalls, and Ethernet cabling
• Ability to troubleshoot technical issues systematically and determine when escalation is appropriate
• Excellent problem-solving and communication skills, with the ability to explain technical issues clearly to non-technical users
• Ability to work independently and manage multiple tasks in a fast-paced production environment

Schedule

• Full-time position / Day Shift
• Monday through Friday, with overtime and occasional weekend work based on business needs
• Ability to commute/relocate: Charlotte, NC area: Reliably commute or planning to relocate before starting work (Required)

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Savings Plan administered through Vanguard, allowing eligible employees to contribute pre-tax and/or Roth contributions in accordance with IRS limits. Employees are also eligible for Company matching contributions in accordance with the terms of the plan in effect at the time
• Paid Time Off (PTO): You will accrue Paid Time Off (PTO) annually, prorated based on your start date during your first year of employment. PTO may be used for vacation, personal time, or illness in accordance with Company policy
• Paid Company Holidays in accordance with the Company's annual holiday schedule