IT Support Specialist

About the role

Bering-Alaka`ina Holdings, LLC is looking for an IT Support Specialist to support our government customer located in Arlington, VA. This position is 100% on site.

Responsibilities

• Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and escalation of incidents requiring higher level support.
• Implements policies, procedures and standards to ensure compliance with information systems goals and policies.
• Complies with security procedures and policies.
• Supports major IT hardware deployment or similar projects.
• Perform actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.
• Test and evaluate specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network.
• Other duties as assigned.

Qualifications

• Bachelor of Science in Computer Science or related field or three to four (3-4) years of experience in the information technology field.
• Required to be IAT Level II (CCNA, CySA+, CND, Security+).

Skills and experience

• Knowledge and experience of advanced end user device support, peripherals, and other related desktop/network technologies.
• Requires advanced knowledge of unique, one-off, or uncommon technical systems in the enterprise.
• Provide mentoring, training, ability to work on projects, conduct technology/system testing and/or assist with addressing issues that span the enterprise and overall responsible for personal computer activity.

Requirements

• U.S. Citizenship required.
• Must have an active Top-Secret clearance and be eligible for SCI designation.

Benefits

• 401K plan with company match
• Medical, dental, disability, and life insurance coverage
• Tuition reimbursement
• Paid time off
• 11 paid holidays