IT Support Specialist

Essential Functions/Major Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

IT Support Requirements and Qualifications

• Associate’s degree in computer science or a related field preferred but not required.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Job Conditions

• The work environment is a corporate office space but can occasionally require clinical visits and working indirectly with patients, clinical staff, and providers.
• Normal working hours are 8:00am-4:30pm weekdays.
• Working from home is appropriate at times as approved by the supervisor after the first 90 days of employment.
• Physical requirements include prolonged periods of sitting at a desk and working on a computer, and ability to lift 25 pounds at times.

Pay and Benefits

• $55,000 - $65,000 / year DOE
• Employer contribution towards Medical, Dental, Vision Benefits
• Free Healthcare Services: AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services
• 401k Enrollment, with 3% Employer Contribution
• 3 Weeks Paid Time Off
• Personalized Monthly Bonus program
• Hybrid work location schedule option

Schedule & Location

• Full-time, ~40 hrs/week.
• AFC Corporate Headquarters - 8060 SW Pfaffle St, Tigard, OR 97223, USA
• Hybrid work schedule: At HQ in Tigard or at a clinic site four days a week, and one day fully remote.
• Remote work available as organized by the supervisor.
• First 90-days will be required in-office full-time before a hybrid work schedule.
• Reliable transportation for occasional travel to different office locations, clinics, or user workstations within the Portland-Vancouver area is required.

Schedule

• Schedule is 8:00am-5:00pm weekdays.
• Intermittent on-call weekend availability for emergencies required.

Safety & Wellbeing

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace, including THC. Offers are contingent on the successful completion of background checks and drug screenings that include screening for THC. In the event of testing positive a job offer may be rescinded.