IT Support Specialist

About the Role

We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles.

Responsibilities

• Provide first-line support for hardware, software, and connectivity issues.
• Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
• Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
• Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
• Escalate complex issues with clear documentation and help improve internal support resources and processes.

Schedule

This is a full-time, office-based position with standard working hours Monday to Friday, 9:00 AM to 6:00 PM.

Requirements

• Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
• Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
• Clear communication skills and ability to support non-technical users professionally.
• High school diploma required; additional IT training, coursework, or a related degree preferred.

Preferred Qualifications

• Basic understanding of networking concepts such as DNS, VPN, and Wi-Fi troubleshooting.
• Experience with device imaging, deployment, or hardware setup.
• Basic knowledge of information security principles and willingness to assist with routine security-related tasks.
• CompTIA A+ or similar entry-level IT certification preferred.

Benefits

• Comprehensive benefits package including PTO, sick days, and paid volunteer hours.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Defined paid training and clear pathways for career development.

Location

This position is based in our modern, cozy office in Troy, Michigan.

About Us

AD Mortgage is a broker-voted Top 5 U.S. wholesale lender and a recognized top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.

We foster an inclusive, supportive company culture where you are not just a number, but a valued voice.