IT Support Specialist

About the role

Join the internal IT organization of a large, established company with a significant employee base and a broad technology environment. You will be part of the Service Desk team, serving as one of the first points of contact for employees experiencing technology issues. This is a contract-to-hire opportunity designed for someone who wants to build their career in IT support and grow within an enterprise technology organization. The team is looking for someone who brings a strong customer-service mindset, communicates well over the phone, and is comfortable learning and troubleshooting technology. Location: Fort Mill, SC – Onsite 5 days per week.

Responsibilities

• Responding to employees by phone and through the IT ticketing system.
• Troubleshooting common Windows desktop and laptop issues.
• Supporting basic Microsoft 365, Outlook, application, and software issues.
• Assisting with password resets, account access, login, and authentication issues.
• Troubleshooting printers, monitors, docks, keyboards, and other common peripherals.
• Working through basic Wi‑Fi, network connectivity, and VPN‑related issues.
• Creating, updating, and documenting tickets accurately throughout the support process.
• Following established troubleshooting procedures and knowledge‑base documentation.
• Identifying issues that require additional technical expertise and escalating them to the appropriate support team.
• Providing a positive customer experience, particularly when helping users who may be frustrated or uncomfortable with technology.

Requirements

• Previous experience working in a Help Desk, Service Desk, technical support, call center, customer service desk, or other phone‑based customer support environment.
• Strong communication skills and comfort spending a significant portion of the day assisting users over the phone.
• Ability to listen to a problem, ask effective questions, and walk someone through troubleshooting steps.
• Exposure to an IT ticketing platform such as ServiceNow, Jira Service Management, or a comparable system.
• General familiarity with Windows PCs, Microsoft applications, hardware, peripherals, and basic connectivity troubleshooting.
• Exposure to Active Directory, user‑account administration, remote‑support tools, or enterprise IT environments is a plus.
• CompTIA A+ certification is strongly preferred, or an Associate’s/Bachelor’s degree in Computer Science, Information Technology, Computer Information Systems, or a related discipline.
• Bilingual English/Spanish is a plus.
• Patient, dependable, curious, and comfortable working directly with users to solve problems.

Benefits

• Opportunity to get your foot in the door with a large enterprise IT organization.
• Contract‑to‑hire path with the intention of bringing strong performers onto the team permanently.
• Hands‑on exposure to enterprise technology, IT service management processes, and end‑user support.
• Opportunity to build experience across hardware, software, user access, Microsoft technologies, ticketing systems, and general desktop support.
• A strong environment for someone early in their IT career who wants to build a broader technical foundation.

Schedule

Onsite, 5 days per week in Fort Mill, SC.