IT Support Specialist
About the Company
S.J. Smith Company is a third-generation family-owned company that has been in operation since 1950. We help make our customers more successful through cutting-edge solutions and quality products. We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.
About the Role
The IT Support Specialist provides technical support for multi-site locations. This role ensures reliable system performance, timely issue resolution, and effective user support to maintain operational continuity across the organization. This person will work in collaboration with the managed service provider to ensure systems and related procedures adhere to company values and provide top-tier customer service.
Responsibilities
- Provide technical support for multi-site locations
- Ensure reliable system performance and timely issue resolution
- Collaborate with managed service providers to maintain systems and procedures
- Maintain operational continuity and provide effective user support
Requirements
- Associate's degree in Computer Information Systems, Network Administration, or related field and/or 2-5 years of work equivalent with a high school diploma
- Two or more years of IT support experience
- Proficiency with Microsoft Office products
- Strong communication skills
- Valid driver’s license with a good driving record
Schedule
This is a full-time position typically scheduled 7:30 AM – 4:30 PM. Occasional overnight travel is required.
Pay & Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Ongoing training and professional development