IT Support Specialist
A Hiring Company · West Lebanon, NH · 1 mo ago
HybridFull-time
Duties and Responsibilities
- Builds trust and confidence by providing clear and timely status updates for help desk tickets or projects
- Responds in a timely manner to service issues and requests sent in through the help desk portal, including handling request escalations
- Installs, configures, maintains, and monitors IT hardware including desktop PCs, laptops (Windows and MacOS), VOIP phones, printers
- Oversees the onboarding and offboarding of users
- Creates and manages access controls on IT infrastructure
- Installs, configures, and supports business critical software across the company
- Implements policies, procedures, and best practices as laid out by the global IT team
- Plans and makes recommendations for future IT projects and improvements to IT infrastructure
- Maintains inventory records of both hardware and software
- Provides technical support for all departments across multiple physical locations
- Basic repairs and replacement of equipment as necessary
- Follow emergency plans for equipment, security or power failures when necessary
- Manages and troubleshoots mapped network drives and file share access
- Documents procedures, asset configurations, and maintains accurate help desk ticket records
Qualification Requirements
- Experience with Microsoft Active Directory and the Microsoft 365 cloud environment, including Exchange Online and Entra ID
- Experience working with Microsoft Office 365 setup and operations
- Experience in help desk support operations
- Experience managing VOIP, cell phone and tablet setup and maintenance
- Familiarity with networking infrastructure including switches, firewalls, VLAN, wireless and SD-WAN
- Ability to administer enterprise wireless networks
- Comfort supporting Windows and/or Linux servers under guidance from remote Network administration
- Experience with MDM platforms (Mosyle, Jamf, Intune, or similar) for device management
- Experience using scripting languages (PowerShell, bash, Python) to automate IT tasks
- Experience with Cisco networking equipment a plus
- Working knowledge of internet security and data privacy principles and best practices
- Occasional overnight travel to other locations where remote support is not possible
- Ability to travel to Canada is required