IT Support Specialist - Aspen Hospitality

Job Description

The hourly pay range for this position is $27.00 - $37.00. Actual pay will be dependent on budget, experience, and office location.

Essential Job Functions/Key Job Responsibilities

• Perform desktop and application support across the hotel portfolio
• Avoid errors and ensure accuracy in technical work
• Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems
• Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment
• Occasional after hours work and on-call rotation is required
• Provide input on current and future technology and outside support services
• Provide support of projects for departments and end-users
• Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed
• Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
• Assist in maintaining user configurations, passwords and access privileges
• Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved
• Perform projects as assigned, specific to the job duties
• Other duties as assigned

Qualifications

• COMP TIA A+ or other industry certification, College degree in Information Systems or technology field preferred
• 1+ years in hotel operations or applicable technical experience preferred

Knowledge, Skills & Abilities

• Excellent organizational, verbal and written communication skills
• Proficient knowledge of Microsoft Windows, Exchange, and Active Directory
• Knowledge of computer applications and operating systems
• Knowledge of hospitality applications, for example Infor HMS, Alice, Delphi, Sonifi, preferred
• Knowledge of Wi-Fi, and internet networking environment
• Knowledge of security standards and best practices within the technical field
• Knowledge of standard practices for diagnosing and fixing technical problems
• Ability to identify, analyze, and resolve technical problems effectively
• Ability to learn and utilize advanced technical tools, systems, or software
• Ability to manage small projects is preferred
• Ability to approach complex problems methodically and analyze them from multiple perspectives
• Ability to ensure accuracy in technical work and avoid errors
• Ability to stay up to date with new technologies, tools, and industry standards

Additional Information

• Work Environment & Physical Demands
• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks