IT Support Specialist (51989)

Salary Range: $25.00 - $37.00/hr.

About the role

As the largest machine tool builder in the western world, we need world-class talent in all of our departments. Haas is a vertically integrated company with a wide range of high-tech career opportunities. This role supports the IT infrastructure by maintaining and troubleshooting computers, laptops, security, and servers within the enterprise. Travel requirement: 0-5%.

Responsibilities

• Answers calls or tickets to support end users with applications, hardware, software, and networking.
• Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.
• Coordinates with Network Engineers, System Engineers, and Enterprise Security on a regular basis.
• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or provide technical assistance and support.
• Performs installation of hardware and software as needed.
• Builds, maintains, and deploys PC images using appropriate tools.
• Builds, maintains, and deploys scripts and packages for PC systems using appropriate tools and procedures.
• Creates end user documentation and knowledge base articles, or trains users in the proper use of hardware or software.
• Uses skills to accurately estimate workload.
• Delivers high-quality work product within organizational timeframes.
• Communicates effectively both horizontally with peers and customers, and vertically with management.
• Coordinates onboarding and offboarding of IT assets and user accounts.
• Suggests ways to automate routine functions, improve efficiencies, and/or reduce costs.

Requirements

• Strong verbal and written communication skills, including public speaking.
• Strong problem-solving and decision-making skills.
• Customer-service oriented with excellent organizational and time-management abilities.
• Working knowledge of MS Office, desktop communications software, Adobe products, operating system software, and web browsers.
• High sense of teamwork.
• Associate's degree (AA/AS/AAS) from a two-year college or technical school in Computer Science, Computer Engineering, or related field, plus 1-3 years of additional related experience, training, or equivalent combination.
• CompTIA A+ Certification (desired).

Skills

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations in English.
• Ability to write analytical and technical reports, business correspondence, procedure manuals, and instructional reference material.
• Able to speak effectively before groups, customers, employees, or the general public.
• Ability to perform basic mathematical operations (addition, subtraction, multiplication, division) and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job.

• Physical Activity:
  • Sitting: Frequently
  • Standing: Frequently
  • Walking: Frequently
  • Bending (neck): Frequently
  • Bending (waist): Rarely
  • Squatting: Occasionally
  • Twisting (neck): Occasionally
  • Twisting (waist): Occasionally
  • Climbing: Rarely
  • Kneeling: Rarely
  • Crawling: Rarely
  • Reaching (above shoulder level): Frequently
  • Reaching (below shoulder level): Frequently
• Hand Use:
  • Repetitive use of hand: Frequently
  • Simple grasping: Frequently
  • Power grasping: Occasionally
  • Fine manipulation: Frequently
  • Pushing & Pulling: Frequently
• Vision Required:
  • Close vision: Yes
  • Distance vision: Yes
  • Color vision: Yes
  • Peripheral vision: Yes
  • Depth perception: Yes
  • Adjust focus: Yes
• Lifting Requirements:
  • 0-10 lbs.: Occasionally
  • 11-25 lbs.: Occasionally
  • 26-50 lbs.: Occasionally
  • 51-60 lbs.: Never
  • 61+ lbs.: Never
• Equipment Use: Computer use, including monitor, keyboard, mouse, trackball, touchpad, etc.: Frequently