IT Support Specialist 1

About the role

BizzellUS is looking for a proactive and customer-oriented IT Support Specialist I to provide first-level IT support to end-users. In this role, you will troubleshoot technical issues, assist with system access, and ensure smooth IT operations. The ideal candidate has strong communication and problem-solving skills, a passion for technology, and the ability to provide efficient technical support while maintaining excellent customer service.

Job Type: Part-time

Responsibilities

• Provide prompt and accurate IT support to users via phone, email, and the helpdesk ticketing system.
• Troubleshoot and resolve hardware, software, and networking issues for end-users.
• Assist with account modifications, software installations, and basic network troubleshooting.
• Resolve common system access issues, including password resets and account lockouts.
• Configure and support Microsoft 365 applications, including email, OneDrive, and Teams.
• Assist with the setup and configuration of workstations, printers, and other peripherals.
• Maintain and update detailed records of support requests and resolutions in the ticketing system.
• Document common troubleshooting procedures and solutions to improve the efficiency of the helpdesk.
• Assist with hardware and software inventory management and equipment lifecycle tracking.
• Ensure a positive and professional relationship with end-users, providing a high level of customer satisfaction.

Requirements

• High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
• A minimum of 1 year of experience in IT helpdesk or technical support.
• Strong customer service skills, with the ability to communicate effectively with non-technical users.
• Basic understanding of computer hardware, operating systems (Windows, Mac), and software applications.
• Experience with remote troubleshooting tools and ticketing systems.
• Strong problem-solving skills and the ability to troubleshoot issues effectively.
• Ability to work independently and as part of a team.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Certification such as CompTIA A+, ITIL, or similar is a plus but not required.