IT Support Specialist 1

About This Role

Veranex has an exciting opportunity to join our Information Technology team as an IT Support Specialist 1 to contribute to the management of day-to-day operations of Veranex systems and software.

What You Will Do

• Monitor the performance and status of systems, local networks, and applications.
• Aid in performing routine maintenance tasks such as updates, patches, and backups.
• Report any issues or anomalies to senior IT staff for resolution.
• Provide first-level technical support to employees, helping resolve basic hardware and software issues.
• Log and track support requests, ensuring timely resolution.
• Escalate complex issues to higher-level IT staff or specialized teams.
• Aid in managing network devices, including switches, routers, and firewalls.
• Support the implementation of security measures to protect IT systems and data.
• Help maintain network documentation and diagrams.
• Document troubleshooting steps, resolutions, and common issues.
• Aid in creating and maintaining IT documentation, including user guides and standard operating procedures.
• Generate basic reports on system performance and incidents.

Qualifications

• Bachelor's degree in information technology or related field, or a combination of education, training, and experience
• 1 to 3 years of experience in corporate IT system management and support
• Understanding of IT infrastructure, including servers, networks, and security principles
• Familiarity with operating systems (i.e., Windows, Linux, macOS) and basic networking concepts
• Good written and oral communication skills
• Ability to multi-task and perform a wide range of activities
• Ability to work under challenging deadlines
• Strong problem-solving and analytical skills
• Ability to work effectively in cross-functional teams