IT Support Specialist 1

Location: KPSM & KP&C – Kratos Industries, Arvada, CO (6255 Joyce Dr and 14401 W 65th Way, Unit B)

About the role

The IT Support Specialist provides comprehensive technical support to company employees, ensuring reliable operation of hardware, software, and network systems. This role serves as the primary point of contact for end-user technical issues at Legrand’s Denver, CO locations, while also delivering remote support to global teams to ensure uninterrupted productivity across the organization.

Responsibilities

• Deliver advanced technical support and troubleshooting for end users at Legrand’s Denver, CO facilities (Data, Power, and Control business division) and provide remote support for global sites and users.
• Leverage deep knowledge of enterprise IT infrastructure, network systems, and application environments, including Windows computers, OT systems, and IoT devices, to support manufacturing operations.
• Communicate and collaborate with internal and external IT functional experts, manufacturing staff, and business stakeholders to ensure correct and timely support.
• Manage cybersecurity vulnerabilities and partner with IT staff and business users on cybersecurity initiatives to implement innovative solutions.
• Diagnose and resolve complex hardware and software technical issues.
• Maintain and repair computers and peripheral devices.
• Facilitate new employee setup, deployment, and onboarding.
• Maintain accurate inventory of IT equipment.
• Install and configure software on user machines to optimize system performance.
• Coordinate maintenance and repairs with third-party vendors.
• Purchase and provision IT supplies.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience.
• Minimum four (4) years of IT user support experience.
• ITIL 4 Foundation certification preferred.

Skills

• Proven IT experience supporting end users and computer systems.
• Preferred experience supporting Windows servers and network environments.
• Working understanding of TCP/IP, DNS, and DHCP network protocols.
• Familiarity with ITSM principles and best practices.
• Ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and interpersonal skills.
• Skilled at diagnosing and resolving complex technical problems.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Self-motivated and able to work independently with minimal supervision.

Working Conditions / Physical Requirements

• Ability to lift, move, and/or transport equipment weighing up to 25 pounds.
• Ability to install/remove equipment and/or related wiring underneath desks or other confined areas with limited space.
• Ability to engage in repetitive bending and/or twisting to assemble, assess, maintain, or disassemble equipment and/or wiring.
• Ability to sit or stand for extended periods of time.
• Occasional travel to other Legrand locations.

Pay

$70,000.00 - $90,000.00 annually

Schedule

8:00 AM - 5:00 PM, Monday through Friday (on-site, full-time)