IT Support Senior Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in Atlanta, GA. Description The IT Support Senior Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager. Key Responsibilities Include Support all PCs, phones, IT peripherals and IT infrastructure in the officeDocument work in IT incident ticketing system thoroughlyProvide support to incidents that are escalated from IT Technicians and Specialists and the Service DeskCoach and support IT Technicians and SpecialistsProvide technical support during events, conferences and meetings, on site and off site as neededSupport office administration activities, projects and priorities as assignedParticipate with internal IT groups during projects and activitiesRespond to power, HVAC, network and other outages, planned and unplanned in the officeIdentify, evaluate and promptly escalate Problems and Major IncidentsSpecial projects and additional duties as assigned Qualifications Total of 5+ years' within a Corporate environment and technical support experienceDemonstrated experience supporting and troubleshooting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word - especially escalated requestsExperience supporting and troubleshooting Cisco VoIP phone and voicemail systemExperience supporting and troubleshooting web conferencing - especially Zoom and Microsoft TeamsExperience using and supporting Apple and Android mobile devices and OSesExperience with one or more legal industry applications, especially iManage, IntApp Time, or others used by Holland & KnightExperience configuring and supporting printers and multifunction devicesExperience using ServiceNow to log IT IncidentsNetwork troubleshooting knowledgeGeneral experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)Experience supporting and troubleshooting audio-visual equipmentStrong customer service orientation, with a can-do attitude and follow-through skillsStrong and proven analytical and problem solving skillsAbility to work well with others in a team environment with minimum or no supervisionExcellent overall written and oral communication skillsAbility to comfortably and independently write technical instructions and project documentationAbility to communicate comfortably and effectively with all firm personnel, including IT Support personnel or a group of attorneys and/or staffDesire and ability to learn new software and hardwarePossess Subject-Matter-Expertise in functions, applications, or areas of need for the User Services teamCapable of leading an internal specialty support team and/or the IT Support role on a major projectExperience with IT vendor managementCapable of traveling for business and working in different Holland & Knight sites independentlyCapable of lifting and moving equipment weighing as much as 50 lbs.Ability to work onsite at Holland & Knight offices Minimum Education Requires a Bachelor’s DegreeIT Certifications (ITIL Foundations, A+, etc.) or demonstrated equivalent experience Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.