IT Support PT (South Bend/Elkhart)

Under the direction of the IT Director, this part-time role provides support for the daily activities of the local IT Support Team and assists staff, faculty, and students with classroom IT and instructional equipment.

Responsibilities

• Provide technical and user support in a positive, cooperative manner with professional appearance and demeanor.
• Process IT Helpdesk tickets to ensure timely resolution within Service Level Agreements (SLA) and maintain complete, respectful communication.
• Escalate questions or cases to supervisor as needed.
• Support end-users with desktop/laptop devices, printers, document cameras, scanners, projectors, network, wireless, and VoIP issues.
• Use phone or face-to-face communication to maintain excellent customer service when processing tickets.
• Follow equipment cleaning and maintenance schedules; implement preventative measures to reduce downtime.
• Assist in moving equipment as assigned.

Requirements

• High School diploma required; Associate Degree preferred. Equivalent experience or certifications may substitute for the degree.
• Good customer service and organizational skills.
• Strong written and oral communication skills; ability to provide service via phone, email, or in person.
• Proficiency with current hardware and software technology.
• Ability to maintain professional relationships with peers and superiors.
• Discretion and confidentiality with sensitive data and local administrative access to desktop equipment and data.
• Dependability and ability to stay calm in stressful situations.
• Ability to handle multiple competing priorities.
• Physical capability to climb ladders and lift up to 30 pounds repeatedly.
• Willingness to work nights and weekends as needed.
• Willingness to travel as necessary.

Skills

• Experience in a higher education environment is desirable.

Benefits

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no-cost confidential counseling, legal consultations, and financial planning.
• Retirement savings options through pre-tax or post-tax payroll deductions.
• Fee remission for employees, spouses, and legal dependents.

Pay

$15 per hour

Schedule

Up to 28 hours per week