IT Support Technician

About the role

Gathr Outdoors, a portfolio company of Centre Partners, is a diversified global leader in designing and manufacturing outdoor products and sporting goods. Our core business segments are OUTDOOR (GCI Outdoor, Klymit, Rightline Gear, Cascadia Vehicle Tents & WaterPORT) and RECREATION (PrideSports, Pride Manufacturing, Golf Scorecards & MacNeill Engineering). Each segment provides industry-leading product development, design, and customer support. At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...

Responsibilities

• Provide onsite and remote Tier 1 technical support for PC and Mac hardware, software, printers, mobile devices, and peripherals.
• Troubleshoot user issues related to Windows 11/10, macOS, Microsoft 365, Teams, Outlook, VPN connectivity, and Wi-Fi access.
• Escalate unresolved or advanced technical issues to senior IT staff in accordance with established Service Level Agreements (SLAs).
• Aid with employee onboarding and offboarding, including hardware setup, account provisioning, and access management.
• Create, modify, and disable user accounts in Microsoft Active Directory and Microsoft Entra ID following documented procedures.
• Support Microsoft 365 administration including Exchange mailboxes, Teams, OneDrive, and SharePoint permissions.
• Maintain IT asset inventory including deployment, recovery, tagging, and lifecycle tracking of hardware and software.
• Assist with operating system updates, endpoint patching, antivirus monitoring, and endpoint health maintenance.
• Troubleshoot basic network connectivity issues involving Ethernet, Wi-Fi, VPN, DNS, and printers.
• Aid with conference room technology, audio/visual equipment, and VoIP phone systems.
• Demonstrate willingness to learn and adopt AI productivity tools (such as Microsoft Copilot, Claude) to improve support efficiency and documentation.
• Document troubleshooting steps, create knowledge base articles, and maintain internal IT documentation.
• Cook up with vendors and third-party support providers as needed.
• Support company IT projects, office moves, hardware refreshes, and other initiatives as assigned.
• Perform other duties and projects as assigned.

Requirements

• High School diploma required; technical training, certifications, or equivalent experience preferred.
• 1–2 years of IT support experience in a Microsoft environment, including internships or equivalent hands-on training, preferred.
• Strong knowledge of Microsoft Windows 11 and macOS support and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, and Microsoft Entra ID concepts.
• Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Strong customer service and communication skills with a professional and positive attitude.
• Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
• Experience working with ticketing systems and documenting technical issues preferred.
• Ability to work independently while collaborating effectively with team members and other departments.

Preferred Qualifications

• Associate degree in Information Technology or related field.
• CompTIA A+ and Microsoft certifications preferred.
• Experience supporting onsite, remote, and multi-location users.
• Experience with endpoint management, antivirus platforms, or mobile device management (MDM) solutions.
• Experience with NetSuite or similar ERP/business systems at a user support level.
• Familiarity with AI-powered productivity tools such as Microsoft Copilot, Claude, or similar platforms used in a business environment.