IT Support Technician

Duties and Responsibilities

• Responsibility for the NOLA Service Desk and the efficient and timely delivery of 1st/2nd line IT support to the QA testing teams
• Provisioning of testing equipment to QA projects in a timely manner
• Day-to-day administration of local servers, systems and network devices
• Implementation of global policies defined by the IT Director and Head of InfoSec
• IT Procurement for this facility
• Negotiation and maintenance of vendor and consultant contracts and service agreements
• Maintain complete, detailed documentation of all services and systems
• Managing and auditing of all IT assets in the facility
• Vulnerability scanning and patching of endpoints
• Addressing security events raised by the SIEM solution

Requirements

• A Bachelor or Master's degree in Computer Science, Information Management Systems, or related technical field
• 2+ years prior IT support experience
• Excellent analytical and problem-solving skills
• Ability to multitask and support various groups of users
• Ability to work to tight deadlines and within constraints
• Team player - working effectively as part of local and global IT teams

Essential Technical Skills

• Current server, PC and mobile hardware
• Good understanding of the principles of networking, and related technologies and hardware
• Industry recognized qualifications in IT hardware support - CompTIA A+ or equivalent
• Operating Systems (Windows10, OSX, iOS, Android)
• Excellent understanding of basic Active Directory management - User and Groups
• PC image deployment technologies
• Cryptography technologies e.g. Bitlocker

Desirable Skills and Experience

• Exposure to ISO 27001, MPAA or other security standards
• Gaming/Media Industry Experience - development, testing, publishing; handling confidential data

Benefits

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K w/ Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave