IT Support Partner- PC Refresh

Our client is seeking a reliable and detail-oriented PC Refresh Technician (Contractor) to support a long-term laptop refresh initiative. This role focuses exclusively on hands-on PC refresh activities and associated shipping and asset tracking tasks for a large-scale refresh of approximately 4,600 pre-purchased laptops, with work projected through 2026 and potentially beyond.

About the role

This is a fully onsite, contract-to-hire position based in La Crosse, WI. The role is entry-level and involves performing "station two" PC refresh tasks, shipping and logistics duties, and maintaining accurate asset tracking documentation.

Responsibilities

• Perform PC refresh “station two” tasks, including:
  • Renaming computers
  • Running standardized scripts
  • Installing driver updates
  • Preparing and distributing connection/setup information to end users
• Execute shipping and logistics duties:
  • Wipe down systems and prepare devices for shipment
  • Box laptops and print FedEx shipping labels
  • Accurately record tracking numbers and asset details in ServiceNow
• Follow detailed, written procedures to ensure consistency and accuracy
• Maintain a high level of attention to detail and documentation accuracy
• Collaborate with internal IT staff; escalate issues as needed (complex troubleshooting handled by existing IT teams)

Skills

• Support
• Troubleshooting
• Customer service
• Desktop

Pay

The pay range for this position is $20.00 - $23.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)