Laptop Refresh Specialist

About the role

We are looking for a Laptop Refresh Specialist to support a large-scale device deployment initiative for an insurance organization in San Diego, California. This Long-term Contract position is ideal for a desktop support specialist who can manage laptop refresh activities, assist end users effectively, and help streamline rollout processes across up to 450 devices. The role requires strong hands-on technical support experience, attention to detail, and the ability to resolve issues efficiently in a fast-paced environment.

Responsibilities

• Coordinate and complete laptop replacement activities for a high-volume refresh project involving hundreds of devices.
• Prepare, configure, and deploy Windows-based laptops while ensuring each device meets operational standards before delivery.
• Provide deskside and remote assistance to employees during device setup, migration support, and post-deployment troubleshooting.
• Use Active Directory and related administrative tools to support user accounts, permissions, and device access needs.
• Handle service desk requests promptly, document work performed, and maintain accurate ticket updates throughout the support process.
• Troubleshoot hardware and operating system issues affecting laptops, peripherals, and standard desktop environments.
• Apply experience with Autopilot, MDT, and organizational deployment processes to improve efficiency and guide refresh execution.
• Collaborate with technical teams and local stakeholders to keep deployment schedules on track and minimize disruption to end users.

Requirements

• Previous experience in desktop support, help desk, or laptop deployment roles with a focus on end-user device refresh projects.
• Working knowledge of Microsoft Windows 10 and general Microsoft desktop operating system support.
• Hands-on experience with laptop hardware troubleshooting, setup, repair coordination, and replacement activities.
• Familiarity with Active Directory for basic user and device administration tasks.
• Ability to diagnose and resolve common technical issues using structured troubleshooting methods.
• Experience managing or responding to service desk tickets in a structured support environment.
• Exposure to deployment tools such as MDT and Autopilot, with the ability to contribute to an organized rollout process.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.