IT Support & Operations Coordinator

About the role

Planet 9 Private Air is a growing Aircraft Management and Charter Operator with bases in Van Nuys, CA, New York, NY, London, UK and Lisbon, Portugal. With decades of experience, we are able to deliver the highest levels of flexibility, convenience, and reliability. Our customers enjoy all of the benefits of owning an aircraft while leaving the considerable responsibilities to us. From handling crew needs to taking care of financials, we offer round-the-clock operational support. Our client's aircraft receives the same high standards of treatment that we give our owned fleet.

Responsibilities

• Provide day-to-day IT help desk support as the first point of contact for company-wide end-user technology support
• Execute employee onboarding and offboarding coordination
• Administer the company Drug and Alcohol Testing Program under the direction of the Designated Employer Representative (DER)
• Perform IT and logistics functions that support Planet Nine Private Air (P9) flight operations
• Ensure that personnel equipment, accounts, access, and program records are in place, accurate, and audit-ready in accordance with company policy and applicable regulatory requirements
• Provide occasional after-hours or weekend responsiveness in support of a 24/7 flight operation

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and experience
• Minimum 3+ years of IT help desk and/or related administrative support experience required
• Business aviation experience preferred
• CompTIA A+ certification, or equivalent, preferred
• Completion of an accredited FAA Designated Employer Representative (DER) course within the first ninety (90) days of employment; training provided by the company
• Prior experience supporting a 14 CFR Part 135 certificate holder preferred; exposure to a DOT-regulated testing program preferred
• Valid driver's license
• Authorized to work in the United States

Skills

• Adhere to Planet Nine's operational policies, safety procedures, and regulatory standards by completing required training and maintaining compliance across all assigned duties
• Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals
• Highly motivated self-starter able to work independently with minimal supervision and to carry assigned tasks through to completion
• Executive assistant-level organizational skills, with demonstrated ability to manage multiple concurrent priorities, deadlines, and follow-up items without prompting
• Demonstrated Tier 1 help desk ability across macOS, iOS, and Windows environments, including mobile devices, printers, and wireless networking
• Working knowledge of Google Workspace and/or Microsoft 365 user administration
• Familiarity with mobile device management (MDM) and IT ticketing platforms
• Admin-level knowledge of ARINC FOS or FL3XX software, or the demonstrated aptitude to reach admin-level proficiency within the initial training period
• Intermediate knowledge of Microsoft Word and Excel and/or Google Docs and Sheets
• User-level knowledge of the Monday.com application preferred
• Professional written and verbal communication skills sufficient to interact with executives, crewmembers, clients, and vendors
• Sound judgment and absolute discretion in handling confidential and sensitive information, including personnel records, drug and alcohol testing records, and personally identifiable information (PII)
• Ability to complete and maintain DOT drug and alcohol program training; familiarity with 49 CFR Part 40 and 14 CFR Part 120 preferred
• Ability to administer a recurring compliance program to a fixed schedule without prompting
• High degree of accuracy and attention to detail, with an understanding that company records are subject to regulatory and third-party audit
• Ability to adapt to shifting priorities in a 24/7 flight operation and to remain effective under time pressure
• Ability to collaborate with managers and team members across multiple departments
• Comfort using AI-assisted tools in daily work, and a willingness to learn them, as these are relied on to manage the volume and range of requests this role receives

Physical Requirements

• Ability to lift and carry equipment and supplies weighing up to forty (40) pounds
• Ability to work at a computer workstation for extended periods
• Ability to move about an office and hangar environment, including bending, kneeling, and reaching to service equipment