IT Support Network Engineer - Contractor

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.

Responsibilities

• Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
• Manage IT asset management, IT hardware configuration and hardware/software deployment
• Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting
• Create and maintain IT document
• Assist IT Engineer with IT Operational tasks
• Monitor and maximize the efficiency and security of current networks
• Troubleshoot network problems and maintain network availability, security, and performance
• Install, configure, and maintain network devices
• Maintain and create network documents
• Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
• Implementing disaster recovery procedures
• Other IT related tasks and projects Manager assigns

Requirements

• 5+ years of experience as an IT support Engineer
• 5+ years of experience as a network administrator supporting mid-large size companies
• 5+ years of hands-on experience maintaining and implementing network infrastructure
• 5+ years of experience supporting end users with network issues
• Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
• Solid working experience with various networking protocols
• Strong documentation and organizing skills
• Excellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)
• Great project management and time management skills
• Strong analytical and troubleshooting skills
• Business awareness and great service attitude
• Great team player and ability to follow instructions
• Networking certifications

Qualifications

• 5+ years of experience in planning, designing, and analyzing network
• Strong understanding of security and networking best practices to protect company infrastructure
• Strong physical and software network troubleshooting skills for complex environment
• Experience with various brands of network devices (Strong plus if familiar with H3C devices)

Benefits

• A fun, supportive and engaging environment
• Infrastructures and computational resources to support your work
• Opportunity to work on cutting edge technologies with the top talents in the field
• Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving
• Competitive compensation package
• Snacks, lunches, dinners, and fun activities