Network Support Engineer

About the role

A dynamic and growing IT services company, deeply committed to supporting federal agencies across the United States, is seeking a dedicated professional. They specialize in cutting-edge IT infrastructure, cloud services, cybersecurity, and advanced data solutions, consistently exceeding client expectations.

Responsibilities

• Provide technical support and maintenance for production and development systems and software.
• Serve as an escalation point for complex troubleshooting and incident resolution.
• Plan and implement significant changes on production systems, assessing impact and risk.
• Analyze system performance, identify issues proactively, and conduct trend analysis.
• Install, configure, patch, and maintain technologies such as servers, networks, and software solutions.
• Coach junior staff and act as a technical lead for client services.

Requirements

• Associate's Degree or equivalent relevant experience; Bachelor’s Degree in IT or related field preferred.
• 5-8 years of experience in information technology or systems administration.
• Strong knowledge of Microsoft Operating Systems, Office365, SharePoint, and Teams.
• Ability to analyze, troubleshoot, and resolve complex hardware, software, and networking problems.
• Excellent communication skills, able to translate technical concepts for non-technical employees.
• Active Secret level security clearance and ability to obtain CJIS background check.

What's On Offer

• Comprehensive benefits package including medical, dental, vision, HSA, FSA, and 401(k).
• Opportunity to work on-site daily in a critical support role for federal agencies.
• Engage with advanced IT infrastructure and cybersecurity challenges.
• Work with a company committed to professional growth and development.