Network Support Engineer

A dynamic and growing IT services company, deeply committed to supporting federal agencies across the United States, is seeking a dedicated professional. They specialize in cutting-edge IT infrastructure, cloud services, cybersecurity, and advanced data solutions, consistently exceeding client expectations. The Role Provide technical support and maintenance for production and development systems and software. Serve as an escalation point for complex troubleshooting and incident resolution. Plan and implement significant changes on production systems, assessing impact and risk. Analyze system performance, identify issues proactively, and conduct trend analysis. Install, configure, patch, and maintain technologies such as servers, networks, and software solutions. Coach junior staff and act as a technical lead for client services. What You'll Need Associate's Degree or equivalent relevant experience; Bachelor’s Degree in IT or related field preferred. 5-8 years of experience in information technology or systems administration. Strong knowledge of Microsoft Operating Systems, Office365, SharePoint, and Teams. Ability to analyze, troubleshoot, and resolve complex hardware, software, and networking problems. Excellent communication skills, able to translate technical concepts for non-technical employees. Active Secret level security clearance and ability to obtain CJIS background check. What's On Offer Comprehensive benefits package including medical, dental, vision, HSA, FSA, and 401(k). Opportunity to work on-site daily in a critical support role for federal agencies. Engage with advanced IT infrastructure and cybersecurity challenges. Work with a company committed to professional growth and development. Apply via Haystack today!