IT Support Internship

About the role

Do you enjoy solving complex and varied IT problems? Are you a fast thinker who easily adjusts to different situations? Are you obsessed with the latest technologies — (built a Hyper‑V server at home or taught yourself PowerShell)? Are you an optimistic team player who can also take charge as necessary? Do you welcome regular changes‑of‑scenery? Are you the go‑to person to "translate" technology to family and friends in an accessible manner? If so, FusionTek is interested in talking to you! We're looking to add paid interns to our team who are looking to develop their technical skillset. As an established Managed Service Provider with clients both domestically and internationally, we specialize in providing top‑notch network and computer support and IT consulting services to small and mid‑size organizations. We are in search of awesome team players who are looking to start their career in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity‑based company, then we are the company for you!

Responsibilities

• Learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
• Record, track, and escalate cases through our established tracking system.
• Help keep documentation up to date and in tip‑top shape.
• Work directly with clients remotely and onsite as part of our friendly, knowledgeable team.
• Coordinate projects and tasks seamlessly with Service Delivery team members and the advanced technical team.

Requirements

• Foundational computer knowledge on Windows or Mac platforms.
• Genuine interest in troubleshooting, learning, and growing in IT.
• Career‑driven mindset with a planned career path in the IT services industry.
• Eagerness to learn new tools, systems, and technologies.
• Excellent time management and ability to stay organized.
• Reliable, professional, and committed to delivering great support.
• Clear and confident verbal, written, and interpersonal communication.
• Ability to explain technical concepts in a simple, friendly way.
• Able to lift and carry computer components up to 50 lbs.
• Comfortable working with hardware when needed.
• Familiarity with an IT ticketing system (preferred).
• Any exposure to helpdesk, support, or customer‑facing roles is a plus.

Benefits

• Continuing education support and certification assistance to help you level up your IT career.
• A fantastic way to break into the IT services industry – perfect entry‑level IT role.
• Learn alongside an experienced, growing team with lots of advancement potential.
• Fun, energetic, and team‑oriented company culture where you feel supported and valued.

Pay

Competitive pay of $17.25 per hour, with potential bonus opportunities.

Schedule

In‑office internship located in Arlington, VA; must be able to commute daily to the office (not remote).