IT Support Intern - Paid Internship

About the role

Accent Consulting is seeking a motivated IT Support Intern who is ready to turn classroom knowledge and personal technical experience into real-world IT skills. This paid internship provides an opportunity to work alongside experienced IT professionals while supporting businesses with their everyday technology needs. You will gain practical experience with hardware, software, Microsoft 365, networking, cybersecurity practices, help-desk ticketing, remote-support tools, and the day-to-day operations of a managed IT services provider.

Responsibilities

• Respond to basic client requests received by phone, email, or our help-desk ticketing system.
• Troubleshoot common computer, printer, software, email, password, and connectivity issues.
• Assist with setting up computers, monitors, mobile devices, and other technology equipment.
• Install and configure approved software and hardware.
• Help create and manage user accounts and access permissions.
• Use remote-support and monitoring tools to assist users.
• Escalate more complex issues to the appropriate technician.
• Document troubleshooting steps, client communication, and resolutions accurately in service tickets.
• Assist with equipment inventory, technology deployments, and other internal IT projects.
• Follow established security procedures and protect confidential client information.
• Provide friendly, patient, and professional service during every interaction.

Requirements

• Currently pursuing—or recently completed—education or training in information technology, cybersecurity, computer science, networking, or a related field.
• Foundational understanding of computers, operating systems, common business software, and basic networking concepts.
• Genuine interest in troubleshooting technology and learning how systems work.
• Strong verbal and written communication skills.
• Customer-focused attitude and patience when assisting users with different levels of technical knowledge.
• Ability to follow instructions, manage priorities, and ask questions when additional guidance is needed.
• Dependability, professionalism, and attention to detail.
• Ability to work independently while also contributing to a team environment.
• Valid driver’s license and reliable transportation for occasional local client-site work, if required.

Preferred Skills

• Experience or familiarity with Microsoft Windows and Microsoft 365.
• Computer hardware installation or repair.
• Basic networking and cybersecurity concepts.
• Active Directory or Microsoft Entra ID.
• Help-desk ticketing systems.
• Remote-support or monitoring tools.
• CompTIA A+, Network+, or Security+ coursework or certification.

Benefits

• Paid, hands-on experience in a professional IT environment.
• Exposure to a wide range of technologies, industries, and business environments.
• Coaching and mentorship from experienced IT professionals.
• Experience working within a managed IT services provider.
• Opportunities to strengthen your troubleshooting, documentation, communication, and customer‑service skills.
• A foundation for future help‑desk, desktop‑support, networking, or cybersecurity roles.
• Potential consideration for future employment based on performance and business needs.