IT Support & Infrastructure Associate

The University of Georgia, chartered in 1785, is the birthplace of public higher education in America and the state’s flagship university. Located in Athens, approximately 65 miles northeast of Atlanta, UGA is ranked among the top 20 public universities in U.S. News & World Report. The university employs approximately 3,100 faculty and over 7,700 full-time staff, serving more than 41,000 students across 19 schools and colleges.

About the Department

This position is within Auxiliary Information Technology, supporting the operational and security needs of Auxiliary Services. For more information, visit auxiliary.uga.edu.

Responsibilities

• End-User Support & Troubleshooting (30%)
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
  • Diagnose and resolve hardware, software, connectivity, and account-related issues.
  • Assist users with technology adoption, system integrations, and day-to-day technical needs.
• Infrastructure & Systems Support (30%)
  • Assist with installation, configuration, maintenance, and monitoring of servers, virtualization platforms, storage systems, network devices, and related infrastructure.
  • Monitor system performance, troubleshoot issues, and coordinate with internal and external support resources to maintain service availability.
  • Support security camera, access control, and other IT and physical security systems as assigned.
• Endpoint Deployment & Asset Management (20%)
  • Deploy, maintain, and troubleshoot endpoint devices and software.
  • Assist with inventory management, technology refresh initiatives, equipment tracking, and loaner device programs.
  • Support audio/visual and meeting-space technologies as needed.
• Documentation, Training & Process Improvement (10%)
  • Create and maintain technical documentation, procedures, and knowledge-base articles.
  • Provide user training and technical guidance.
  • Recommend improvements to support processes, standards, and operational efficiencies.
• Projects, Research & Professional Development (10%)
  • Participate in technology projects, implementations, upgrades, and testing activities.
  • Research emerging technologies and industry best practices to improve services and operations.
  • Engage in ongoing professional development and technical training.

Requirements

• High school diploma or equivalent and 2 years of related experience.
• General professional skills:
  • Problem-solving and structured troubleshooting.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Customer service mindset (patience, professionalism).
  • Organization, multitasking, and attention to detail.
  • Ability to work independently and in collaborative team environments.
  • Ability to establish and maintain effective working relationships with clients.
  • Willingness to learn and adapt to new technologies.
• Technical basics:
  • Windows OS (macOS/Linux a plus).
  • PC hardware & peripherals troubleshooting.
  • Basic networking (Wi-Fi, IP, DNS/DHCP).
  • Microsoft 365 / common business apps.
  • Basic security (passwords, patching, antivirus).
• Occasionally engage in strenuous activity, such as lifting up to 50 pounds, using a ladder, and crawling under desks.
• Occasional evening and weekend work.
• Driving is a responsibility of this position.

Preferred Qualifications

Additional experience or skills relevant to the role.

Schedule

This position offers a 40-hour work week, typically Monday through Friday. Hours and schedule may vary.

Benefits

This is a benefits-eligible, full-time position under the Teachers Retirement System of Georgia (TRS).