IT Infrastructure Associate
About the role
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
Location: The IT Infrastructure Associate role is located at our North American Headquarters in the AT&T (Batman) Building in downtown Nashville, TN. Enjoy a collaborative work environment from Nashville's most iconic building featuring company-paid on-site parking, a cafe, gym, dry-cleaning services, and more.
Responsibilities
- Troubleshoot and resolve hardware, software, network, and telecommunications issues in a timely manner.
- Provide technical support to employees for computers, network connectivity, software applications, and telecommunications systems.
- Monitor network traffic and infrastructure performance and escalate issues as appropriate.
- Support and maintain Windows and Linux server environments.
- Assist with the administration and support of Microsoft 365 applications and services.
- Support VoIP and other telecommunications systems.
- Assist with the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and network equipment.
- Assist with the monitoring and maintenance of network infrastructure, including LAN/WAN connectivity.
- Support virtualization technologies and related infrastructure.
- Assist with IT infrastructure projects, including implementation, testing, documentation, and ongoing support.
- Maintain accurate records of IT equipment, systems, configurations, and support activities.
- Order and coordinate IT equipment and supplies as needed.
- Collaborate with internal departments, vendors, and external support partners to resolve issues and support IT initiatives.
- Identify opportunities to improve IT processes, systems, and the employee technology experience.
- Stay current with emerging technologies, IT best practices, and relevant security practices.
- Perform other duties and responsibilities as assigned by Management.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field preferred. Equivalent education and/or relevant IT experience may be considered.
- 0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas.
- Basic knowledge of networking concepts.
- Experience with or familiarity with Windows operating systems and server environments.
- Familiarity with Linux operating systems and server environments.
- Familiarity with Microsoft 365 and related applications.
- Familiarity with virtualization concepts and technologies.
- Familiarity with VoIP or telecommunications systems is a plus.
- Strong customer service mindset with a desire to help colleagues and stakeholders resolve technical issues.
- Team-oriented attitude with the ability to work independently and learn new technologies.
- Knowledge of SAP or other ERP systems is a plus.
- Bilingual English/Korean is a plus.
Skills
- Strong interpersonal and customer service skills
- Problem-solving and troubleshooting skills
- Ability to diagnose technical issues and communicate solutions clearly to end-users
- Basic understanding of computer hardware, software, networking, and infrastructure concepts
- Ability to install, configure, and troubleshoot PCs and other IT equipment
- Strong communication and organizational skills
- Ability to prioritize multiple requests and manage time effectively
- Ability to work effectively as part of a team
- Eagerness to learn new technologies and develop technical skills
- Ability to work independently while knowing when to seek assistance or escalate issues
Benefits
- Competitive health coverage
- 401(k) with match
- Paid time off
- Ten paid holidays per year
- Employee discounts on tires
- Company-paid on-site parking
- On-site cafe
- On-site gym
- Dry-cleaning services
Schedule
In-person, Monday – Friday