IT Support (Help Desk) Partner

Primary Duties

• Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
• Analyze and report recurring system issues in restaurants.
• Collaborate with POS support engineers to optimize software and hardware solutions.
• Test new hardware.
• Utilize tools ranging from Office applications to scripting and databases.
• Perform other duties as required and assigned.

Requirements

• Regularly interact with restaurant professionals.

Qualifications

• Display Strong oral and written communication and interpersonal skills, including technical documentation.
• Solid organizational and prioritizing skills.
• Able to work in a fast-paced environment and demonstrate a sense of urgency.
• Strong customer service skills.
• Able to communicate effectively with technical and non-technical users.
• Basic knowledge of Windows Operating System.

Environment

• A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl.
• They must occasionally lift and/or move up to 25 pounds.
• Is regularly exposed to ambient lighting and temperate climate conditions.

Pay

• Competitive salary
• Vacation and sick pay
• Hybrid work schedule/location
• Yearly bonus potential
• Meal benefits
• Medical, dental, vision, FSA, and 401K plans
• Paid Time off and Holidays (varies)
• Low-cost prescription medications
• Paid Time off and Holidays (varies)
• PerkSpot savings and local deals
• Employee Assistance Programs
• Free legal assistance (Rocket Lawyer)
• Professional development and growth opportunities

Schedule

• A 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.
• Hybrid schedule available (3 days in Office).