IT Support Generalist (Full Time)

Job Duties

• Provide technical support for the entire organization.
• Leverage analysis techniques to understand and identify the cause of issues with networks, hardware, system configurations, software, and permissions.
• Apply knowledge to troubleshoot and resolve issues.
• Set up, install, and configure new workstations, user profiles, and accounts.
• Affiliate in the maintenance and monitoring of server hardware and software, including physical and virtual servers.
• Manage user accounts, passwords, and permissions within Active Directory and Google Workspace.
• Perform routine preventative maintenance on all computer system equipment.
• Performs system support activities including system monitoring, performance tuning, backup/recovery, and system maintenance.
• Analyze data and import logs to resolve issues with integrations between systems.
• Actively participate in upgrades, patches, and other remediation steps to address vulnerabilities in regards to cyber security.
• Respond to and investigate security incidents, ensuring proper documentation and resolution.
• Maintain security solutions (e.g., endpoint protection, vulnerability scanning).
• Troubleshoot technical issues and ensure the stability of applications.
• Provide technical support and training to end-users.
• Maintain documentation related to network, application, and integration support and configurations.
• Updates and organizes system inventory and technology assets.
• Supports audio/visual needs and video conferences.
• Sets up and supports audio/visual needs and video conferences.
• Orders IT supplies to acquire or replenish inventory or fulfill repair requests.
• Any and all other duties assigned by management.

Qualifications

• Associate’s degree (A.A.) or its equivalent.
• Two or more years of experience in the field or in a related area.
• Strong attention to detail and sound analytical skills.
• Advanced experience with personal computers that includes Windows software, spreadsheet capabilities and Internet knowledge.

Preferred Skills

• Understanding of technology needs in a retail environment.
• Familiarity and knowledge of Google Workspace.
• Experience troubleshooting phone systems and call flows.
• Experience with system integrations, data transforms, and troubleshooting import failures.

Additional Notes

• Must be able to travel to all company locations (NC, SC, VA, GA) as needed.
• Most work is completed during regular business hours. Occasionally, work must be completed during non-business hours of the night or on weekends.
• Role is designated as in-office.

Notices

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
• The employee is occasionally exposed to moving mechanical parts; precarious places; fumes or airborne particles; and toxic or caustic chemicals.
• The noise level in the work environment can get loud at times.
• Reasonable accommodations may be explored to enable individuals with disabilities to perform the essential functions.
• EEO Employer.