IT Support/Engineer, Workplace Technology

Job Title: IT Engineer, Workplace Technology Location: New York City (On-site) Our client is a high-growth creator commerce platform connecting digital creators directly with premier consumer brands. Headquartered in New York City with a team of approximately 250 people, the company is actively expanding its physical headquarters with a second office floor to support accelerating business growth. As the first dedicated Workplace Technology Engineer and the second hire on a lean InfoSec & IT team, you will take complete ownership of the technology employees interact with every day. Based on-site in New York City, you will manage service desk operations, conference room AV, office network performance, and upcoming expansion build-outs. This role offers genuine technical autonomy to establish workplace IT standards, eliminate recurring issues at the root, and build an exceptional user experience from the ground up. Requirements Proven track record in IT support, desktop engineering, or workplace technology within a fast-scaling corporate environment. Deep hands-on proficiency troubleshooting macOS and Windows endpoints, alongside modern SaaS platforms (Google Workspace, Slack, Zoom, Okta). Direct experience administering device deployment and endpoint management via Apple Business Manager and modern MDM tools (e.g., Rippling). Solid foundation in conference room AV systems (Zoom Rooms, displays, microphones) and local office networking (WiFi site diagnostics, access points, wired cabling). Demonstrated ability to manage external IT vendors and contractors across hardware delivery, cabling projects, and office build-outs. Strong written communication skills with a disciplined approach to creating clear runbooks and user documentation. Responsibilities Own and triage the internal IT support channel and ticket queue, resolving hardware, software, and access issues against clear response targets. Identify patterns in incoming requests and implement root-cause fixes to prevent recurring tickets. Maintain conference room AV environments, running proactive checks across Zoom Rooms, microphones, and room scheduling systems. Act as the on-site owner for the corporate office network, managing WiFi coverage, port testing, and vendor escalations with structured diagnostic data. Lead technology deployments for office expansions, overseeing cabling walkthroughs, AV installations, and network readiness. Manage the full hardware lifecycle using Apple Business Manager and MDM, handling procurement, provisioning, shipping, asset tracking, and loaner pools. Direct technical onboarding and offboarding to guarantee day-one readiness for new hires and secure equipment recovery for departures. Author clear, centralized IT runbooks and documentation to ensure organizational knowledge is thoroughly recorded. This is a full-time, on-site role in New York City offering competitive compensation, comprehensive health benefits, and an energetic, high-ownership team culture where your work directly shapes the company's daily operations. Posted By: Jason Weiss