IT Support Engineer, Corporate

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US. What You'll Do: Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access managementDeliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathyProvide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsiveSet up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platformsSupport and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communicationsManage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientationTriage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountabilityCollaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experienceAutomate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriateEnsure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards What We're Looking For: 3-5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environmentStrong knowledge of macOS and Apple hardware troubleshootingAn ability to quickly troubleshoot both wireless and wired networking issuesExperience with Google Workspace, Zoom, and cloud-based collaboration toolsHands-on experience supporting AV equipment and Zoom Room configurationsFamiliarity with Jamf or other Apple device management toolsImpeccable customer service and communication skills—especially when working with senior leadersStrong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing prioritiesClear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST)A strong service-oriented mindset, with a friendly attitude and a genuine desire to help Bonus Points For: Experience with Okta, Auth0, or other identity platformsFamiliarity with AWS infrastructure or other cloud admin responsibilitiesHands-on knowledge of Jira and ConfluenceScripting or automation experience (e.g., Bash, Python, or AppleScript)Exposure to endpoint detection, compliance tooling, and IT auditing best practices Why You'll Love Working Here: Mission-driven company improving access to healthcareFast-moving, startup environment with enterprise-level backingOpen vacation policy (for salaried team members)Employee discounts and paid parental leaveComprehensive health benefits and 401(k)Supportive, people-first IT culture with a security mindset If you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you. Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.