Corporate IT Support Engineer

About the role

The Corporate IT Support Engineer will provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events.

Responsibilities

• Troubleshoot technical problems with LAN, WAN, WiFi and other systems.
• Support onsite and remote offices and shows with infrastructure issues.
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups.
• Deploy, install desktop applications, and timely resolution of incidents and requests.
• Manage and maintain physical security and AV equipment in conference rooms, and all hands space.
• Provide after hours, on call support for end users on a rotational basis (required).
• Travel out of state to support operations in trade shows and remote offices (occasionally).
• Document all changes, modifications and troubleshooting in our ticketing system.
• Timely resolution of all incidents and requests.

Requirements

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience.
• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+).
• 2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies.
• 2+ years of technical support experience in a large environment with a mix of onsite and remote users preferred.
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus.
• 2+ years of printer support (Zebra knowledge a plus).
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills.
• Experience with Okta SSO and/or user provisioning.
• Proven experience providing onsite IT support at remote sites or locations.

Qualifications

• Authorized to work in the United States.

Skills

• Systematic problem solving approach.
• Ownership and drive.
• Ability to adjust quickly to changing priorities.
• Customer service, organization, prioritization, multitasking, communication and leadership skills.
• Okta SSO and/or user provisioning.
• Proven experience providing onsite IT support at remote sites or locations.

Benefits

• Health Insurance: Medical, Dental, and Vision.
• 401(K) Matching Plan.
• Vacation: Paid vacation.
• Holiday Pay: Ten company paid holidays.
• Employee Discounts: Discounts on select grading services for approved submissions.
• Flexible Hours: Flexible schedules with varying shifts.
• Fun Working Environment: Celebrations, holiday events, and team building activities.

Pay

The hourly range for this position is $30 - $40. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Schedule

This role requires you to be onsite in the office 5 days per week.