IT Support Engineer – Mid Level
About the role
The role involves contributing to the development and scaling of innovative digital solutions for small and medium-sized enterprises. It includes working in an international environment, collaborating with cross-functional teams, and helping shape a fast-growing organization.
Responsibilities
- Troubleshoot hardware, software, and connectivity issues
- Support administration of internal network infrastructure (Wi-Fi, switches, basic firewall rules, cabling)
- Manage user accounts, access rights, and onboarding/offboarding tasks
- Aid with endpoint security operations (patching, antivirus, compliance checks)
- Maintain hardware inventory and asset tracking
- Operate ticketing system, respect SLAs, and document incidents and solutions
- Support IT documentation and operational procedures
- Coordinate with vendors for repairs and equipment procurement
- Participate in continuous improvement initiatives and automation where possible
Requirements
- Strong troubleshooting and customer service mindset
- Ability to prioritize incidents and work in a fast-paced environment
- Good communication and documentation skills
- Comfortable working in an international environment
- Experience in IT support, system administration, or similar roles
- Proficiency in English, both written and spoken
- Confident and professional use of Microsoft products, in particular Word, Excel, Outlook, and Teams
- Familiarity with ticketing systems and service-oriented environments
- Experience with user administration and access management
- Experience with endpoint security operations (patching, antivirus, compliance checks)
- Experience with hardware inventory and asset tracking
- Experience with vendor coordination for repairs and procurement
- Comprehensive knowledge of Windows operating systems
- Very good knowledge of Microsoft 365 / Office products
- Proficient in using common hardware (notebooks, printers, networks, etc.)
- Experience with remote solutions for user support
- Handling trouble ticket systems and documenting work
Qualifications
We expect applicants to have a strong identification with and commitment to our values of Integrity, Excellence, and Sustainability, a reliable and responsible attitude towards their work, and the ability to motivate themselves and take pride in shared achievements.
Skills
- Strong troubleshooting and customer service mindset
- Ability to prioritize incidents and work in a fast-paced environment
- Good communication and documentation skills
- Comfortable working in an international environment
- Experience in IT support, system administration, or similar roles
- Proficiency in English, both written and spoken
- Confident and professional use of Microsoft products, in particular Word, Excel, Outlook, and Teams
- Familiarity with ticketing systems and service-oriented environments
- Experience with user administration and access management
- Experience with endpoint security operations (patching, antivirus, compliance checks)
- Experience with hardware inventory and asset tracking
- Experience with vendor coordination for repairs and procurement
- Comprehensive knowledge of Windows operating systems
- Very good knowledge of Microsoft 365 / Office products
- Proficient in using common hardware (notebooks, printers, networks, etc.)
- Experience with remote solutions for user support
- Handling trouble ticket systems and documenting work
Benefits
This role offers the opportunity to be part of an ambitious growth journey from the very beginning, a culture characterized by respect, trust, and open communication, space for individual ideas, creativity, and entrepreneurial initiative, continuous professional development through training and coaching at the BigBang Tec Academy, collaboration and exchange within diverse, international teams, after an initial on-site onboarding phase, the option for hybrid working, modern and attractive workplace equipment, regular and direct exchange with members of the executive board, and general soft skills such as reliability, motivation, and openness to new ideas and change.
Pay
The salary range for this role is [Insert actual salary range here].
Schedule
The schedule for this role is initially on-site onboarding phase, followed by hybrid working options.
Diversity, Equity & Inclusion
Energie Noire is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of gender, nationality, ethnicity, religion, disability, or age.
Application Process
If you are interested in becoming part of Energie Noire and contributing to our journey, we look forward to receiving your application. Further details regarding the application process will be provided.