IT Support Engineer II

IT Support Engineer II

About the role

Provide reliable, responsive end-user support and contribute to the day-to-day operations of our IT environment.

Responsibilities

• Handle Tier 1/2 incidents involving advanced endpoint issues.
• Perform advanced diagnostics using logs and remote tools.
• Manage device imaging and deployment workflows.
• Write and maintain scripts (PowerShell/Bash).
• Administer Entra /Azure AD identity and access workflows.
• Support endpoint security tools, patching, and encryption.
• Troubleshoot DNS/DHCP/VPN/Wi-Fi issues.
• Participate in Incident/Problem/Change processes.
• Cookordinate with security and engineering teams.

Requirements

• 3+ years enterprise technical support experience.
• Expert Windows/macOS troubleshooting.
• Strong networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Write reliable scripts for inventory, cleanup, policy checks.
• Experience with Entra ID.
• Knowledge of endpoint security practices.
• Designs/optimizes Intune /JAMF device profiles, pilot tests.
• Translates technical detail for non-technical users, proactive updates to KB.
• Ability to obtain and maintain a U.S. Security Clearance.
• Preferred Network+, Security+, ACSP, or other relevant Microsoft certifications.
• Enterprise deployment experience.
• Experience collaborating with SecOps.

Physical Requirements

• Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift/carry up to 50 pounds.
• Manual dexterity to operate standard office and IT equipment such as computers, keyboards, servers, and cabling tools.
• Physically capable of installing or replacing workstation and network hardware, tracing cabling in confined spaces, and performing light equipment setup within office or lab environments.
• Occasional exposure to non-climate-controlled environments, noise, or dust, and may require personal protective equipment (PPE) when entering production zones.
• Fast-paced, collaborative environment requiring close coordination with engineering, manufacturing, and information-security teams.
• Standard work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours activities as operational needs demand.

Benefits

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company.
• Safe Harbor 401(K) with company match.
• Paid Parental Leave.
• A work environment that encourages teamwork and innovation.
• Employer provided life insurance.
• Robust Employee Assistant Program (EAP).
• Competitive salary, generous paid time off (PTO), and flexible leave options.
• On-site gym.

Pay Range

$50,000 - $80,000 USD per year (DF02)