IT Support Engineer I, Ops Tech Solutions (OTS)

About the role

OpsTech IT provides nonstop global IT support to Amazon Operations. We are seeking self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Responsibilities

• Use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software.
• Determine when it is appropriate to deviate from a standard practice to accomplish the desired result.
• Troubleshoot and solve straightforward problems that do not have defined SOPs.
• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root-causes of operational issues and process inefficiencies.
• Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours.
• Travel up to 25% of the time.

Qualifications

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi-user high availability environment
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment and liquidation
• 1+ years of IT client, server, and network service delivery
• Fully fluent in Cisco/networking and either Linux and/or Microsoft
• Possess and maintain a current, valid Driver License

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+
• Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation)
• AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating complex ideas to technical and non-technical audiences
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience with written and verbal communication and presentation
• Experience working independently with minimal supervision