IT Support Engineer I, Ops Tech Solutions (OTS)

About the role

OpsTech IT provides nonstop global IT support to Amazon Operations. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Responsibilities

• Use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software.
• Determine when it is appropriate to deviate from a standard practice to accomplish the desired result.
• Troubleshoot and solve straightforward problems that do not have defined SOPs.
• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects.
• Maintain or create policies, procedures, and processes.
• Identify root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Requirements

• High school or equivalent diploma
• 2+ years of professional experience
• Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience

Qualifications

• Possess and maintain a current, valid Driver License
• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating technical concepts to a non-technical audience
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience with written and verbal communication and presentation
• Experience working independently with minimal supervision

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• No suit and tie required

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Shifts lasting up to 12 hours, traveling up to 25% of the time.