IT Support Engineer I, Ops Tech Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle.

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Requirements

• High school or equivalent diploma.
• 2+ years of professional experience.
• 2+ years of troubleshooting in a multi-user high-availability environment.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Fluent in Cisco/networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience in data center design, construction, operations, or facility maintenance.
• Experience communicating complex ideas to technical and non-technical audiences.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Strong verbal and written communication skills.
• Experience working independently with minimal supervision.

Benefits

• Comprehensive healthcare benefits starting on Day 1, including medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for supplemental life plans.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• Paid time off.

Pay

USA, CT, Windsor - $25.48 - $41.68 USD hourly.