IT Support Engineer I, Ops Tech Solutions Delivery

About the role

OTS provides nonstop global IT support to Amazon Operations. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Responsibilities

• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Supporting global customers remotely
• Traveling within your local or regional area to support our customers

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Pay

TBD

Schedule

N/A

Benefits

N/A