IT Support Tech I

About the Role

Support Tech I positions require general experience with a variety of hardware and applications. This role involves remote desktop work with workstations and applications throughout the hospital.

Responsibilities

• Answer escalated calls from physicians, directors, and hospital staff.
• Install a variety of software and applications remotely on both new PC installations and existing hospital hardware.
• Troubleshoot software and application issues experienced by hospital staff.
• Respond to users quickly and efficiently to resolve hardware and application issues, minimizing work disruption.

The above statements represent the major duties and responsibilities of this role. Incumbents may be requested to perform additional job-related tasks.

Requirements

• High school graduate or equivalent (Associate’s or Bachelor’s degree preferred).
• A+ Certification or willingness to obtain certification during employment.
• Strong computer literacy and capability to learn computer support tasks.
• Technical writing skills and clear, intelligible English communication.
• Experience with Microsoft Office (Word, Excel, Outlook) is a plus.
• Hospital experience is a plus.
• Ability to communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking.
• High level of patience and willingness to learn.

Physical Demands & Work Environment

• Capable of performing light to medium-duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to exchange accurate information with patients, family, peers, and medical personnel.
• Must be free of all communicable diseases and up to date on immunizations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.