IT Support Engineer @ Ambiq

About the role

This role will be on-site 5 days a week in NW Austin. The successful candidate will provide hands-on technical support to end-users on-site, troubleshoot and diagnose problems related to on-site hardware and software, install, configure, and maintain operating systems, software applications, and user accounts, and ensure all work areas are fully operational technically.

Responsibilities

• Provide hands-on technical support to end-users on-site, by resolving hardware, software, and network issues promptly.
• Troubleshoot and diagnose problems related to on-site desktops, laptops, printers, peripherals, mobile devices, and engineering servers.
• Install, configure, and maintain operating systems, software applications, and user accounts.
• Ensure all work areas are fully operational technically (ethernet, displays, keyboard, mouse, etc.).
• Maintain all office technical equipment, including AV equipment in conference rooms.
• Hardware asset inventory management and administration for onboarding/offboarding.
• Maintain local networks to ensure optimal performance.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance with minimal interruption to others’ work.
• Proactively perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintain maintenance schedules and records/logs of repairs and fixes.
• Identify computer or network equipment shortages and place orders.
• Liaison with local IT-related vendors, as needed.
• Collaborate with the IT team to help manage and maintain the engineering compute infrastructure.
• Monitor system performance, diagnose problems, and proactively identify opportunities for improvement.
• Create and update technical documentation, including user guides and knowledge base articles.
• Stay up-to-date with emerging technologies and industry trends, particularly in the areas of IT support.

Requirements

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in providing technical support in a fast-moving high-tech related environment for a minimum of 3 years.
• Solid understanding of IT infrastructure, including desktops, laptops, servers, networking, and security.
• Good knowledge of internet security and data privacy principles.
• Familiarity with Amazon Web Services (AWS) is a plus.
• Ability to troubleshoot hardware and software issues effectively and provide timely resolutions.
• Strong knowledge of operating systems, such as Windows, macOS, and Linux.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Proactive attitude and ability to work independently as well as collaborate in a team environment.
• Prior experience in scripting or automation (Python, PowerShell, etc.).

Qualifications

• Must be currently authorized to work in the United States for any employer.