IT Support Associate II, Ops Tech Solutions (OTS)

About the role

As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon Operations facilities spanning various technical disciplines.

We are committed to improvement; you will be encouraged to participate in career development opportunities to progress your career at Amazon.

Responsibilities

• Allocation, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Affixes to training new hires.
• Continuous learning of new technologies.
• Supports customers from multiple buildings in the area, as well as remote customers.
• Moves up to 49 lbs as well as stands and walks for 10-12 hours at a time with or without reasonable accommodation.

Requirements

• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience working with computer systems and troubleshooting.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• One or more years of Windows, Mac or Linux operating systems support experience or equivalent experience.

Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications preferred.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, IL, Markham - 23.50 - 37.74 USD hourly
USA, IN, MERRILLVILLE - 23.50 - 37.74 USD hourly

Schedule

Not specified

Skills

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching