IT Support Associate II, Ops Tech Solutions (OTS)

Key job responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Affixes to training new hires.
• Continuous learning of new technologies.
• Supports customers from multiple buildings in the area, as well as remote customers.
• Moves up to 49 lbs as well as stands and walks for 10-12 hours at a time with or without reasonable accommodation.

Basic Qualifications

• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience working with computer systems and troubleshooting.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• One year of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Preferred Qualifications

• CompTIA A+, CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• or other industry relevant certifications

About The Role

We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

• Competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• Not wearing suits and ties!

Company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Starting Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, IL, Markham - 23.50 - 37.74 USD hourly
• USA, IN, MERRILLVILLE - 23.50 - 37.74 USD hourly