IT Support Associate II, Ops Tech Solutions (OTS)

About the Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Requirements

• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac, or Linux Operating systems support experience or equivalent experience.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.

Learn more about our benefits at Amazon Benefits.

Pay

USA, NJ, Robbinsville - $23.50 - $37.74 USD hourly.

Schedule

Shifts lasting up to 12 hours.