IT Support Associate II, Ops Tech Solutions (OTS)
About the role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span multiple technical disciplines. You will travel within your local or regional area to support customers in multiple buildings, as well as remote customers. Amazon encourages career development; you will have opportunities to progress your career through training and advancement programs.
Responsibilities
- Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
- Handle support requests and procedures across the network.
- Assist in training new hires.
- Continuously learn new technologies.
- Support customers from multiple buildings in the area, including remote customers.
- Travel within your local or regional area to support customers.
Requirements
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac, or Linux operating systems support experience or equivalent.
Preferred qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
Benefits
- Comprehensive healthcare benefits starting on Day 1.
- Matching 401(k) program.
- Up to 20 weeks of paid parental leave.
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Casual dress code (jeans, t-shirts, safety shoes, and at times a neon safety vest).
Learn more about Amazon’s benefits at https://hiring.amazon.com/why-amazon/benefits.
Pay
Starting pay for this position is $23.50 - $37.74 USD hourly (Las Vegas, NV). Final starting pay will be based on factors including experience, qualifications, and location.
Schedule
Shifts lasting up to 12 hours.