IT Support Associate II, Ops Tech Solutions (OTS)
About the role
As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon Operations facilities. This includes allocating, maintaining, and troubleshooting IT equipment, handling support requests and procedures across the network, assisting in training new hires, continuous learning of new technologies, and supporting customers from multiple buildings in the area, as well as remote customers.
Responsibilities
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49 lbs as well as standing and walking for shifts lasting up to 12 hours.
Requirements
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Qualifications
- Basic Qualifications: Experience troubleshooting integrated and interdependent computer systems, experience in a dynamic environment with a high degree of customer service, can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
- Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Benefits
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.
Key job responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49 lbs as well as standing and walking for shifts lasting up to 12 hours.
What We Offer
- Comprehensive healthcare benefits starting on Day 1.
- Matching 401(k) program.
- Up to 20 weeks of paid parental leave.
- No suit and tie required; jeans, t-shirts, sneakers, and sometimes a neon safety vest are part of the daily outfit.
Company
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Contact
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Starting Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
USA, WA, Kent - 23.50 - 37.74 USD hourly