IT Support Associate

Summary Of Position

Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users.

Typical Responsibilities/Essential Functions

• Respond to user queries via phone, email, chat, or in-person.
• Use diagnostic tools and best practices to troubleshoot hardware, software, and connectivity issues.
• Manage and update support tickets, ensuring accurate documentation and timely resolution.
• Support user account management in Active Directory, including provisioning, permissions, and access changes.
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Aid in endpoint and user lifecycle activities, including device setup, configuration, access provisioning, and ongoing support.
• Coordinate with other IT professionals to resolve complex or escalated issues.
• Install, update, and maintain software and hardware.
• Educate and guide users on IT best practices and solutions.
• Participate in IT initiatives and contribute to continuous improvement of support processes, documentation, and service delivery.
• Perform other related duties to support the IT Department.

Requirements

• Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not essential.
• 1-2 years of experience in an IT support role or similar capacity.
• Experience supporting Active Directory environments (user administration, permissions, group management).
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with Mobile Device Management (MDM) platforms and device enrollment/support.
• Experience with endpoint management, including device provisioning, configuration, security policies, and lifecycle support.
• Experience working with IT service management or ticketing systems.
• Familiarity with various operating systems (e.g., Windows, macOS, Linux).
• Strong problem-solving skills and a customer-centric approach.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Technical certifications (e.g., Microsoft, CompTIA, ITIL Foundation) are a plus.