IT Support Assistant

About the role

Works under the direction of a team lead or section manager to support production applications running in mainframe and midrange computing environments.

Responsibilities

• Supports production jobs running in mainframe and mid-range server environments, including job creation and scheduling, job execution, monitoring and troubleshooting of job issues;
• Supports mainframe COBOL applications using the company’s source code storage and compilation tool to promote program packages and members, as requested by application developers;
• Sometimes works in a paired programming environment for knowledge sharing and training purposes;
• Reviews and submits procedural documentation, and participates in team presentations to help build team skills expertise;
• Manages incident tickets using a tracking software application to update each incident or request with action taken / resolution;
• Captures and executes many tasks during the shift in a 24/7/365 full coverage environment.

Requirements

• Possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
• This classification requires at least:
• Two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M.
• Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool.
• Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.

Qualifications

• A high school diploma or equivalent.

Benefits

This position is on a 24/7/365 team. The schedule may change – day/swing/overnight.

Pay

N/A

Schedule

N/A

Skills

• Possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.

Additional Information

This position is for hybrid telework/office workplaces.