IT Support Assistant

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team.

About the Role

This is a great opportunity for someone early in their IT career—whether fresh out of school, self-taught, or coming from a tech-adjacent retail role—to get hands-on experience supporting a real, multi-location business. You'll be the first line of support for day-to-day technical issues across our store network.

Responsibilities

• Field and resolve day-to-day IT support requests from store locations, including phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting
• Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
• Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
• Document recurring issues and maintain clear records of support requests and resolutions
• Escalate more complex technical issues to the IT Systems Administrator as needed
• Occasionally travel to nearby store locations for in-person support or equipment delivery/setup
• Help maintain accurate device and equipment inventory across all locations

Requirements

• A genuine interest in IT/tech support and a willingness to learn
• Strong communication skills, comfortable explaining technical issues to non-technical staff patiently and clearly, by phone or in person
• Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
• Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
• A valid driver's license (occasional local travel required)

Nice to Have

• Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
• Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required; we're looking for the right attitude and aptitude as much as a resume.

Pay

$15.00 - $17.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance