IT Support Assistant, 2

Telos Corporation is trusted by the most security-conscious organizations to protect their vital IT assets. Our reputation rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our cyber, cloud, and enterprise security solutions and be a part of the Telos culture.

About the role

This position will be based at Butterfield, TX.

Responsibilities

• Operation and maintenance of various high-speed/high-capacity multifunction printers
• Moving/relocating equipment within and/or between facilities
• Interviewing clients as part of pre-deployment asset discovery
• Repair/replace defective equipment
• Updating asset management system to reflect work performed
• Installing and maintaining PC hardware and software and applying specific configuration profiles
• Troubleshooting network usage and computer peripherals
• Performing system backups and data recovery
• Resolving network communication problems
• E-mail administration
• Network security
• Preparing assets for disposition and other administrative duties
• Network operations and maintenance
• Familiarity with inside and outside plant operations, routers, switches, firewalls, cabling, and splicing

Requirements

• High school diploma
• Basic training in IT support, including relevant on-the-job training
• 1-2 years of relative experience
• DOD Public Trust Clearance (or ability to obtain)
• Excellent customer service and organizational skills
• Strong written and verbal communication skills with the ability to interact at all levels
• Professional attitude with attention to detail
• Accurate and timely submission of required reports and documentation
• Licensed and able to drive a vehicle
• Ability to climb a 10ft ladder and lift at least 40lbs
• US citizenship (required to access sensitive information)

Benefits

• Generous paid time off
• Medical, dental, and vision coverage
• Tuition reimbursement
• 401k retirement plan